Service Policy

1. Service Overview

At IceScrapely, we are committed to providing exceptional service for all your winter auto care needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@icescrapely.com
• Phone: +1 (514) 948-7763
• Address: Rue St-Hubert, Montréal, QC H2M 1Y5, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Tool Repair Services

3.1 Available Services

• Ice scraper blade replacement
• Snow brush bristle restoration
• Handle repair and replacement
• Grip material replacement
• Telescopic mechanism repair
• Pivot head mechanism service

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 2-3 business days
• Major repairs: 5-7 business days
• Custom modifications: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from IceScrapely come with:

• 30-day satisfaction guarantee
• 1-year warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 7 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 2-year extended protection
• Priority repair service
• Free replacement of worn components
• 20% discount on future repairs

5. Custom Services

5.1 Tool Customization

• Custom grip modifications
• Handle length adjustments
• Specialized blade configurations
• Professional tool marking
• Custom storage solutions

5.2 Professional Services

• Tool usage workshops
• Winter maintenance training
• Fleet service programs
• Commercial account support

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed inspection: $15
• Professional consultation: $30

6.2 Repair Costs

• Minor repairs: $10-25
• Major repairs: $30-75
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product model and purchase date
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline
• Contact information

9. Service Guarantees

We stand behind our services with:

• 30-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

IceScrapely reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.